Direct Air awarded ISO 9001 certification

12 April, 2018

To gain the ISO 9001 certification, Direct Air & Pipework needed to demonstrate its dedication and commitment to meeting customers’ needs, operating efficient management processes and delivering consistent, good-quality products and services. Each year, an external Audit is carried out by a third party to ensure Direct Air & Pipework’s systems are maintained and any non-conformances are noted for correction.

Direct Air & Pipework’s managing director, Allan Dolby, said: “Achieving ISO9001 I am sure will prove invaluable to Direct Air’s day-to-day business operation. Our ISO 9001 certification will give companies confidence that we are working to standards and procedures that will provide them with a high standard of customer service.”

[subhead] Quality-focused business

Direct Air & Pipework was awarded ISO 9001 certification through QMS International. John Flynn, consultant for QMS international, highlighted in his findings report that “many of the processes required for certification were already in place”, showing that Direct Air & Pipework had already adopted a best-practice approach as a quality-focused business.

“The Quality Management System Direct Air & Pipework have implemented will help them to enjoy many benefits, such as increased efficiency and continual improvement,” said Flynn. “Such advantages can be passed on to their customers, encouraging higher levels of satisfaction with Direct Air & Pipework’s services.”

Flynn was also impressed with the team, praising two individuals in particular for their hard work: “With the help of Allan Dolby and his project manager Jim Maybury, the Quality System was set up without any difficulties,” he remarked.

www.directair.co.uk