Camozzi’s long standing dedication to customer service has been recognised with a prestigious award from Frost & Sullivan. The 2010 Western Europe Pneumatics Customer Service Leadership Award for the pneumatic valves market was presented to Marco Camozzi (right of picture), Managing Director of Camozzi Spa and Rolf Kohler, the company’s Strategic Marketing Manager (left of picture), during a ceremony which took place at the Emirates Stadium in London.

The maturity of the pneumatic valves market in Western Europe means it is more important than ever to provide customers with excellent service as it can be the basis of an important competitive edge that cannot easily be copied.

The award was made after Frost & Sullivan completed a rigorous ten stage process which benchmarked Camozzi’s performance against its competitors using the following criteria: quality of service, timeliness of service, impact of service on customer value and cost of service to customers. Camozzi was named the overall winner after either outperforming or at very least matching its competitors in every category.

The Frost and Sullivan Best Practise Awards are assigned to companies which have demonstrated, in a variety of regional and global markets, outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practises in the industry.

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