ERIKS launches track and trace for seamless digital customer experience

16 May, 2024

When goods are dispatched from ERIKS’ Fulfilment Centre of Excellence in Oldbury, near Birmingham the customer receives an email notification enabling them to track and trace their order by simply following a link.

The email notification includes the customer’s order number and a hyperlink to transfer the customer directly to the carrier’s site. By following this link, customers can access the actual tracking status of their goods.

The customer email also contains other useful information including: the Order Line Number, the Supplied Quantity, the Part Number Reference and even a short description of all the items contained within the delivery. The container reference and the servicing branch address and phone number are also included to ensure the customer has all the information they need without having to speak to or contact anyone.

Talking about the launch of Track and Trace Pamela Bingham, ERIKS’ CEO commented: “We have anticipated this moment for some time, but we needed to get it right and therefore we have invested a lot of time and money in testing the system and running live trials with customers.

During this process we have worked through the inevitable snags, and we nowhave full confidence that our customers will be delighted with the information they can easily get and it, once again, this takes us further forward in the digital way we do business with our customers.”

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