22 May, 2022

HES Tractec sets up Carraro Drive Tech network as part of new after-sales agreement

14 February, 2014

HES Tractec, the specialist supplier of genuine parts for the agricultural, construction and waste management industries, has extended its agreement with Carraro Drive Tech, one of the world's largest manufacturers of axle and transmissions for agricultural, industrial and mining equipment. Building on the company's exclusive UK distributorship, HES Tractec will launch the Carraro Service Network (CSN) a specialist repair and service support, in March 2014. HES Tractec is currently in the process of appointing well established service orientated business across the whole of the UK and Ireland. The network will directly benefit customers with fast and efficient repairs and services, carried out by fully trained axle repair professionals, operating under strict Carraro service standards. The CSN use exclusive Cararro diagnostic equipment, Carraro designed special tooling and 100 per cent genuine parts, all repairs carry a full 12 month warranty. Stefano Image, sales and business development manager at Carraro Drive Tech – After Sales and Spare Parts, commented: "Our mission is to offer Carraro after-sales services and support to all of our customers globally. By partnering with HES Tractec in the UK, we are demonstrating our commitment to our customers. We have a successful, long-standing relationship with HES Tractec and recognise their reputation in the field for unrivalled service and technical engineering expertise. The Tractec team takes pride in supplying customers with first class support, which is a great fit for the Carraro Service Network and our ideology." Nick Sheard, general manager at HES Tractec, added: "This is a great opportunity for us to broaden our relationship with Carraro. Our key task is to build the CSN network, extending our service offering for this world leading brand. Customer support is central to the Tractec philosophy. This move will offer our Carraro customers a guarantee that their equipment is well maintained by a local engineer they can trust, offering rapid troubleshooting, efficient repairs and the security of genuine manufacturer warranties."

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