22 October, 2019

SMC celebrates service excellence award

08 September, 2016

SMC’s focus on continuous improvement was a key factor in them earning an award for service excellence from RS Components – the second consecutive year that the Japanese-owned manufacturer has received the accolade.

With branches all around the UK as well as worldwide, RS Components is a leading high-service distributor of electronics, automation and control components, tools and consumables, serving over 1 million customers globally. Each year, the company presents four awards to suppliers who enable them to provide a convenient, one-stop shop service to their customers.

Ongoing commitment to continuous improvement

SMC was selected to receive the Service Excellence award for a second consecutive year due to an ongoing commitment to continuous improvement and applying the learning from previous improvements. RS said SMC’s ability to manage expectations, attention to detail and regular reviews at both global and local levels were key factors.

Mark Jeffries, SMC’s indirect sales channel manager, says that after accepting the award in 2015, the company continued looking for ways to deliver first class service – even though delivery performance to RS was rated at almost 99 per cent. “We put measures in place to bridge the gap and make it 100 per cent,” he commented. “Rather than sit on the previous year’s laurels, the manufacturing and planning teams set about plans to be even better still.

“It’s an honour to receive this award, particularly as we received it last year too! SMC and RS have worked together for over 25 years we’ve seen many changes over the years – but some things stay the same, for example the passion of those working within both businesses.

“The Service Excellence award is just reward for everyone involved, who can be rightly proud of what they do. We look forward to working with RS for many years to come and introducing new products to existing and new sectors.”

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