What to do if an OEM fails to deliver on routine maintenance

29 February, 2024

The damage to the compressor was such that the rotor needed to be re-engineered and new component manufactured. Sulzer has a well-practiced procedure that uses 3D laser scanning to create digital reconstructions of all the components to enable precision parts to be produced in-house. Additional support was provided by the turbomachinery team in Houston, Texas, which also has considerable manufacturing capabilities and expertise.

Wijnand Hemsen, Area Sales Manager for Sulzer, concluded: “From this point, our turbomachinery experts will manufacture new parts for the rotor, repair damage to the casing, reassemble the compressor and ship it back to the customer. Local field services from Sulzer will complete the installation and commissioning.

Having experienced a sub-par service from the OEM, which has no local facilities, the customer chose Sulzer based on our reputation as an independent service provider and after successfully delivering repairs to similar equipment. In the coming weeks, the compressor will be completely overhauled with all damaged parts replaced before our field service personnel reinstall and recommission it.”

For further information please visit: www.sulzer.com

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