How innovative leadership is helping SME manufacturers

12 August, 2020

“My approach varied according to the scenario,” he said. “The decision to speed up the remote working plan at the early stages was an authoritative approach to map the way and set expectations. Implementing our plan to mobilise the business into remote working was a democratic approach as it was imperative that we involved everyone in the process. There have also been clear autocratic moments, not something I use very often, but crucial for on the spot decisions about cash flow. There was a switch to an affiliative style as we planned for those working in the business and those returning to work, as the emphasis was on ensuring our staff were safe and comfortable.”

Andrew Mooney, managing director of Actikem, a chemical manufacturer based in Warrington, said transparency through regular and open communications was a critical factor.

“We focused on getting the communication right across the business, keeping in regular contact when employees work from home, so they do not feel isolated,” he said. “We have been very open with personnel about COVID-19 impacts on the business and they have appreciated that.”

Dan Smith, technical director at Twinfix, a glazing and canopy manufacturer in Warrington, introduced new practices enabling people to take more control of their own workflow.

The Made Smarter network also proved valuable in supporting Smith, who is part of the second cohort on the Lancaster University Management School’s Made Smarter Leadership Programme, which quickly switched to delivering its workshops online.

“SMEs tend to operate in an isolated bubble, and as a leader, you can often feel like you have no one to turn to,” he said. “The fantastic thing about the Leadership Programme was that it forged an impressive bond of trust between the cohort early on, which meant I felt I could talk about the company and our challenges openly. I believe that during the crisis we stayed in touch more than I suspected we would, talking about the challenges and sharing ideas about how to navigate it.”

It isn’t just SME leaders who have experienced lightbulb moments during the pandemic.

Glyn Jones, chair of Made Smarter’s North West adoption steering group and BAE Systems’ delivery director for the Tempest programme, said COVID-19 challenged long-standing paradigms in his business.

He said: “COVID brought a huge amount of focus, energy and some amazing innovation to get the business back on its feet.

“Things we previously thought impossible were achieved in the space of weeks and whilst it was challenging both personally and professionally for a lot of people, we saw some amazing things happen.

“In the past 25 years I have led many different teams and I have never experienced anything like this, but it is often at times of great adversity that people’s leadership skills come to the fore. I am sure many of us have seen that in the past few months.

“There is no leadership book on how we deal with a situation like this, so being open to learning from each other adjusting our approach is vital.

“We will continue to face challenges for a long while yet, but we must find a way to harness some of positive changes, embrace this new attitude and new ways of working rather than simply going back to the way things used to be.”

Registration for the next Leadership Programme, delivered by Lancaster University Management School, starting in October is now open.

For more information or to apply for your place visit www.lancaster.ac.uk/lums/madesmarter or alternatively: email madesmarter@lancaster.ac.uk or call 01524 593 881.

www.madesmarter.uk

Image caption: Made Smarter leaders (L to R)Andrew Mooney, Dave Clark, Dan Smith and Chris Mayne